Beyond The Crisis

Business Process Outsourcing (BPO) and Jamaica’s Economy

This industry took a big hit as a result of COVID-19 in more ways than one. Under the microscope in this episode of ‘Beyond the Crisis‘ is the Global Services Industry popularly referred to as Business Process Outsourcing,( BPO). This is where companies contract third parties to carry out non-core processes or operations in order to focus on their core business functions. In Jamaica, this is primarily through customer service processes in call centers.

According to one report published in February, the Global BPO market was expected to reach just over 405 billion US dollars by 2027. Up to January of this year, the industry employed 40 thousand people in Jamaica and was growing at an annual rate of over 20 percent.

PART ONE

Players in the sector are now anxiously looking forward to getting back to the path of growth but Henry says this will require bold moves on the part of the government especially as it relates to legislative and other support needed to facilitate the work from home arrangement.

PART TWO

More Beyond the Crisis HERE

Share
Published by
CVM TV

Recent Posts

CVM to Be Exclusive Free-to – Air Broadcasters of JPL

CVM TV will be the official free-to-air broadcaster of the Jamaica Premier League (JPL) for…

2 days ago

Man Charged in Danielle Anglin’s abduction and murder Dead

Lascelles Morgan, the accused charged with the abduction and murder of Danelle Anglin, is dead.…

3 days ago

95 shops destroyed in arcade fire

A fire has ravaged the northern section of the Pearnel Charles Arcade in downtown Kingston,…

4 days ago

Committee of Management for Rita Humphries Lewin Withdraws Allegations of Wrongdoing Against Cornerstone

The Committee of Management for Rita Humphries Lewin has officially withdrawn allegations of wrongdoing against…

2 weeks ago

Unidentified Body Found on Lyndhurst Crescent; Police Launch Investigation

St. Andrew, Jamaica – An unidentified body was discovered early this morning on Lyndhurst Crescent,…

2 weeks ago

Holness’ IC Challenge to Be Heard in Supreme Court

The first hearing in Prime Minister Andrew Holness' legal challenge against the Integrity Commission, IC,…

2 weeks ago