A good listener will listen not only to what is being said but also to what is left unsaid or only partially said. Effective listening, therefore, involves observing body language and noticing inconsistencies between verbal and non-verbal messages, as well as just what is being said at any given moment. But are we practicing that?
We have Yvonne Chin Irving who is the Director of Communication Excellence Training and Educator and Author Andrine Tulloch Francis to discuss more.
