Commuters Urged to Report Overcharging to Transport Authority

Members of the public are being prompted to report any overcharging of fares to the Transport Authority. Corporate Communications Manager at the Transport Authority, Petra-Kene Williams, says commuters should provide that Transport Authority with the licence plate number of the vehicle in question, the date of the incident and the time and the route they were travelling and the fare that they were charged.

Williams noted that persons can make a complaint to a Route Inspector on location. The route inspectors will log the complaints in their logbooks. She also emphasised that if the Transport Authority is to prosecute persons for those things, the person who is making the complaint will need to make a statement.

“If they don’t want to make the statement, then we can always send the inspector to do the operation to nab the person. You can talk to them about the issue, and we can document it” Ms. Williams said.

Cabinet approved a 15 percent fare adjustment in bus and taxi fares, which came into effect on August 16. Fares for commute via the Jamaica Urban Transit Company, (JUTC) and Montego Bay Metro, remain the same. Williams also noted that the rate for the elderly, the disabled, and children remains at 50 percent of the adult fare.

Commuters may report incidents of overcharging through the Authority’s toll-free line at 888-991-5687 or via WhatsApp at 876-551-8196.