Uncategorized

The Significance Of Business Process Outsourcing (BPO) And Jamaica’s Economy

This industry took a big hit as a result of COVID-19 in more ways than one.

Under the microscope in this episode of beyond the crisis is the Global Services Industry popularly referred to as Business Process Outsourcing,( BPO).

This is where companies contract third parties to carry out noncore processes or operations in order to focus on their core business functions.  In Jamaica this is primarily through customer service processes in call centres.

According to one report published in February the Global BPO market was expected to reach just over 405 billion US dollars by 2027.

Up to January of this year the industry employed 40 thousand people in Jamaica and was growing at an annual rate of over 20 percent.

It has widely been regarded and welcomed by political administrations for its ability to create significant numbers of jobs relatively easily due to the nature of its operations.

But COVID-19 brought some challenges -Thousands of workers were laid off or lost their job and then an outbreak of the virus at a St Catherine based call centre led to the closure of the entire industry for 14 days.

They were allowed to reopen only after meeting new sanitation and health guidelines.

Gloria Henry is President of the Business Process Industry Association of Jamaica.

She gives insight into the significance of the sector to the local economy and the impact of the pandemic.

PART ONE

Players in the sector are now anxiously looking forward to getting back to the path of growth but Henry says this will require bold moves on the part of the government especially as it relates to legislative and other support needed to facilitate the work from home arrangement. 

PART TWO

Recent Posts

⁩ 8 PEOPLE ARRESTED IN ILLEGAL SLAUGHTERHOUSE MATTER

An illegal slaughterhouse was uncovered at Big Lane, Central Village, St. Catherine, around 7 AM…

1 day ago

Government Wins Appeal in Court Ruling on Paula Llewellyn’s Tenure

The Court of Appeal has ruled in favour of the government regarding the tenure of…

2 days ago

FLOW Reports Major Vandalism of Fibre Cables in Half-Way Tree

Flow Jamaica is reporting severe vandalism that has disrupted services for numerous customers in the…

2 weeks ago

CHEC Selected As Main Contractor for Multi-Billion Dollar SPARK Programme

The Government of Jamaica has signed $36 billion in road network contracts and announced an…

2 weeks ago

Indecom to Offer Oversight in Mas Camp Incident Allegedly Including Off-Duty Police

The Independent Commission of Investigations (INDECOM) will provide oversight regarding the Mas Camp incident, which…

3 weeks ago

New Integrity Commission Reports Reach Parliament

The Integrity Commission has submitted an investigation report and an indicative ruling from its director…

3 weeks ago